We are looking into reports of latency in San Jose. Stay tunes for updates.
Update: This issue should be resolved and appears related to a DoS that has been mitigated. We will continue to investigate and monitor.
Host Virtual Status
February 20, 2010
San Jose latency
Posted at 02:01 AM in Outages | Permalink | Comments (0) | TrackBack (0)
January 20, 2010
CoreSite 55 S Market (MPT) HVAC evaluation
We've been notified that HVAC units where some of our equipment is in 55 South Market, San Jose (Market Post Tower) are being evaluated.
The proactive notification from CoreSite indicates they are investigating. We are also currently monitoring our equipment and temperatures and will take corrective action if any changes are necessary.
Summary Description of Event: The HVAC unit providing cold air to your equipment is being evaluated for proper operation. If CoreSite determines the unit is in need of emergency maintenance, CoreSite will send a subsequent notification.
CoreSite will provide you with periodic updates until the evaluation is completed.
At this time we have seen no increase in ambient air temperatures to any of our equipment.
Posted at 09:14 PM in Maintenance | Permalink | Comments (0) | TrackBack (0)
January 07, 2010
vClient maintenance
We're doing a quick emergency maintenance on the vclient. You won't be able to access the web interface for 10-15 minutes.
There is no server/instance or other downtime associated with this event.
Posted at 09:29 PM in Maintenance | Permalink | Comments (0) | TrackBack (0)
December 15, 2009
CoreSite 55 S. Market - Emergency UPS Maintenance
Update:
Summary Description of Event: The UPS unit providing protected power to your equipment has been determined to be operating properly. All ups units are online and functioning normally.
Original:
We have received the following emergency maintenance notification from CoreSite, the datacenter vendor where our San Jose based servers are located.
Location of Maintenance: CoreSite-55 S. Market “14 Floor IDC”
Summary Description of Event: The UPS unit providing protected power to your equipment is being evaluated for proper operation. If the Facilities Team determines the unit is in need of emergency maintenance, CoreSite will send a subsequent notification.
CoreSite will provide you with periodic updates until the evaluation is completed.
Because of the potential for service interruption in the event of a power failure, we will be monitoring the situation closely. In the event of a power loss we will work to restore services as quickly as possible.
Note: Our equipment is split between the 3rd and 14th floors. Equipment on the 3rd floor will not be impacted in the event of a 14th floor power issue.
Posted at 12:45 AM in Maintenance | Permalink | Comments (0) | TrackBack (0)
December 09, 2009
SJC - Network reconvergence
We've just been alerted to an issue with one of our upstreams in San Jose, CA by our monitoring systems. We have removed them from our mix and traffic appears to be normal.
You may see some route reconvergence for a few minutes depending on your location. If you're experiencing an issue please open a ticket with a traceroute so that we can investigate further.
Posted at 06:53 AM in Outages | Permalink | Comments (0) | TrackBack (0)
November 26, 2009
Investigating network latency in San Jose
Update:
The latency appears to have been related to an issue with one of our upstreams. As we continue to investigate, we have removed them from the mix and traffic has returned to normal.
We will continue to investigate the root cause.
Latency issue
We are investigating network latency in San Jose, ca.
Posted at 07:55 PM in Outages | Permalink | Comments (0) | TrackBack (0)
October 08, 2009
SJC - MPT 3rd floor customers
We are investigating a short period of connectivity loss between the 3rd and 14th floor in San Jose, CA.
Some dedicated and colocation customers in San Jose on the 3rd floor were impacted.
There was no impact to Virtual and Transit services.
Thanks,
the Host Virtual Team
Posted at 05:41 PM in Outages | Permalink | Comments (0) | TrackBack (0)
September 01, 2009
CoreSite 55 S. Market Advisement - CRAC Unit Alarming
We've received the following notification from CoreSite regarding our space on the 14th floor of 55 South Market Street:
We have a CRAC unit that has gone into an alarm in your area and facilities has gone to investigate. Facilities has found the problem and are setting up auxiliary cooling to do the repairs. We will send the all clear when they are done. If you have any questions or concerns, please contact the OSC.
We've noticed a 2 degree temperature uptick from our monitoring but nothing major at this time.
Space on the 3rd floor is not impacted.
We will be monitoring the temperature closely and will post an update if any action is required.
Thanks,
the Host Virtual Team
Posted at 11:42 AM in Outages | Permalink | Comments (0) | TrackBack (0)
August 04, 2009
Host Server 176 Issues
Legacy (v1) Host Server 176 is currently experiencing an issue and is offline. We are investigating further and will provide updates on this status page and via email.
Update: The server is recovering and instances are coming back up.
Thanks,
the Host Virtual Team
Posted at 04:37 PM in Outages | Permalink | Comments (0) | TrackBack (0)
July 31, 2009
San Jose - Network Instability
We are currently investigating network instability in San Jose and will provide an update.
Posted at 01:19 AM in Outages | Permalink | Comments (0) | TrackBack (0)
