VR Status

UPS Maintenance Notification Wednesday, July 2nd, 2008 11:30am

UPS System Maintenance Operations

During regularly scheduled Preventive Maintenance, our UPS maintenance vendor has identified a few issues we need to correct.  Naturally we want to have these components replaced as soon as possible in order to maintain maximum reliability and performance of this system.  Rest assured that this system is still online and functioning in its present condition.  In order to perform these replacements the UPS system will need to be placed in by-pass mode for a short period of time per unit. There should be no effect on delivery of power to your equipment.  Please see times and floor that will be affected by this work below.

WHEN:                        Wednesday, July 2nd, 2008
Start time: 11:30am
Duration: 6 hours
Affected Floor: 14th Floor

UPS SYSTEM:            500 KVA Leibert servicing the 14th Floor IDC

IMPACT:                     While repairs are made the UPS Systems will be offline. 

In the unlikely event that we should experience an unexpected disruption of service by PG&E during this repair operation, we will cease the repairs and restore the UPS System as quickly as possible in order to reduce risk and power disruption. 

If you should have any further questions or comments regarding this procedure, please feel free to open a support ticket.

2008-06-16 07:00 UTC - 08:00 UTC Network Maintenance - GBLX - Router Software Upgrade

One of our providers, Global Crossing (GBLX) will be performing maintenance on 2008-06-16 that will impact our connectivity through them. During this time, traffic will be re-routed over alternative links and no customer downtime is expected. Approx. one hour before the event, VR will stop advertising routes through GBLX. Once the maintenance has been completed we will monitor for stability and then bring the GBLX circuit back into the mix.

Further details of the maintenance are listed below:

All times listed are in UTC (Coordinated Universal Time). To convert to your local time zone use this link: www.timeanddate.com/worldclock/converter.html

Event Details
Case Number
PA0852549
Start Time
2008-06-16 07:00:00
End Time
2008-06-16 08:00:00
Impact
Expect a loss of service for 15 minutes.
Activity Location
San Jose, CA
Activity Details
Software maintenance on router

vClient maintenance 06/01/2008 9pm pacific

Beginning at 9pm pacific time 6/1/2008 we will be upgrading the vclient web interface. The process is expected to take approx. 1 hour to complete.

During this time, if you need to control your system please open a support ticket.

Virtual Servers: Host Server 157 Emergency Maintenance

We will be performing emergency, preventative maintenance on host server 157 at noon pacific today. This server started alerting earlier this morning and further troubleshooting indicates its raid card may be failing.

We will bring the server down for 5-10 minutes to confirm and replace the card if necessary. The mirror on the server is functioning, backups are in place and we don't expect any outage other then a reboot of hosts running on the system.

Please open a ticket if you are experiencing problems with a server on host 157.

Thanks

Network Maintenance 04/18/2008 - 10pm Pacific - 11pm Pacific

Beginning at 10pm Pacific time tonight, 04/18/2008 we will be performing preventative maintenance on the san jose network. The maintenance is geared at preventing some of the recent intermittent routing anomalies customers have been experiencing.

During this window you may loose your session/disconnect/reconnect several times although we do not expect downtime to be extensive.

Please open a ticket if you have any questions or concerns.

Thanks

vClient maintenance

vClient is currently undergoing maintenance. If you need to restart a server please open a support ticket for immediate assistance.

Thank you

vClient maintenance 03/11/08 9pm pacific

Beginning at 9pm pacific time, 03/11/08 the vClient will be unavailable for up to 30 minutes while we perform upgrades. During this time, if you need to manage your server please open a support ticket.

vClient maintenance 2/17/08 - 3:30pm - 3:40pm

We are performing maintenance on the vClient virtual interface. During this time, our web control panel will not be available.

This does not impact your servers or service. Please open a ticket if you need any immediate action during this time.

Generator Minor Preventive Maintenance 2/15/2008 1:30pm pacific - 3:30pm pacific

Minor Preventive Maintenance of all generators is performed to insure the reliability and dependability of the generators in the event that utility power is disrupted or compromised.  This will be a Level 1 inspection so utility will not be off line for this maintenance.

WHEN:                        Friday, February 15, 2008
Start Time: 1:30 pm
2 hour duration

GENERATOR:            1500 KW Caterpillar

IMPACT:                     The primary PG&E utility power that normally feeds these systems will not be interrupted or affected by the testing, therefore there is no anticipated impact on individual tenant operations.

In the unlikely event that we should experience an unexpected disruption of service by PG&E, we will cease the testing and restore the generator back-up service as quickly as possible in order to bring back-up power to the effected systems.  Please note that while we will make every effort will be made to assure no interruption of service to your operations or support equipment, service disruptions caused by PG&E are beyond our control.

Network Maintenance 01/02/2007

At 8pm pacific standard time, we will be performing an IOS upgrade on several border routers. Routes will be withdrawn before the change. You may notice a brief interruption as routes reconverge however impact should be minimal.

Please open a support ticket if you notice any unusual behavior. The change is estimated to take 5 minutes.

Update: Maintenance started at 8pm and is continueing serially until routers are upgraded. We expect all maintenance to be completed by 9:30pm pacific time. At this time, all major routers have been upgraded. There was minimal interruption of 10-20 ping packets lost on each router during upgrades as alternatives routes were found. However, the interruption was large enough to disconnect/reconnect active sessions.