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We've been notified that HVAC units where some of our equipment is in 55 South Market, San Jose (Market Post Tower) are being evaluated.

The proactive notification from CoreSite indicates they are investigating. We are also currently monitoring our equipment and temperatures and will take corrective action if any changes are necessary.

Summary Description of Event:  The HVAC unit providing cold air to your equipment is being evaluated for proper operation. If CoreSite determines the unit is in need of emergency maintenance, CoreSite will send a subsequent notification.

CoreSite will provide you with periodic updates until the evaluation is completed.

At this time we have seen no increase in ambient air temperatures to any of our equipment.

We're doing a quick emergency maintenance on the vclient. You won't be able to access the web interface for 10-15 minutes.

There is no server/instance or other downtime associated with this event.

Update:

Summary Description of Event:  The UPS unit providing protected power to your equipment has been determined to be operating properly. All ups units are online and functioning normally.

Original:

We have received the following emergency maintenance notification from CoreSite, the datacenter vendor where our San Jose based servers are located.

Location of Maintenance: CoreSite-55 S. Market “14 Floor IDC”

Summary Description of Event:  The UPS unit providing protected power to your equipment is being evaluated for proper operation. If the Facilities Team determines the unit is in need of emergency maintenance, CoreSite will send a subsequent notification.

CoreSite will provide you with periodic updates until the evaluation is completed.

Because of the potential for service interruption in the event of a power failure, we will be monitoring the situation closely. In the event of a power loss we will work to restore services as quickly as possible.

Note: Our equipment is split between the 3rd and 14th floors. Equipment on the 3rd floor will not be impacted in the event of a 14th floor power issue.

Host Virtual has received an emergency maintenance notice from CoreSite, which may impact peering routes in San Jose, CA. 

We will be monitoring this maintenance closely. You may notice route reconvergence for a few minutes during the maintenance period.

We will remove these routes should they begin to look unstable. If you notice an issue please open a ticket with trace information.

Thanks,
the Host Virtual Team

Monday, June 1, 2009 at 9:00:00 PM PDT
UTC Tuesday, June 2, 2009 at 04:00:00

The vClient web interface will be unavailable for approximately 5-20 minutes. During this time you will be unable to provision or manage instances.

There is no instance or other service impact. If you require assistance please open a support ticket during this window.

Thanks,
the Host Virtual Team

We're planning to begin a core platform upgrade for our v2 platform customers this Friday, 5/29 through 6/26/2009. Due to the large number of host servers being upgraded, you will receive an individual notice with a specific upgrade window & details in the coming weeks. (with at least a week advance notice.)

The upgrade impact will be a simple reboot of your instance. (Likely 2-5 minutes of downtime.) no other impact is expected. This backend upgrade significantly enhances v2 platform performance (5-10x in some cases.) and is a no cost upgrade for all customers.

More details to follow over on the blog.

Thanks,
the Host Virtual Team

We will be performing emergency maintenance on various individual colocation customers 3/21/2009 from 10pm-2am. You may see up to 20 minutes of connectivity loss and a reboot.

This impacts colocation customers only and does not impact network transit or virtual server customers. Customers impacted should have received an earlier email notification.

If you are experiencing an issue, please open a ticket in our support center.

Thanks,
the Host Virtual Team

Beginning 3/13/2009 at 7pm pacific we will be performing non invasive network upgrades in San Jose, CA. During this time you may see routes reconverge as traffic shifts between devices.

Please contact us if you have any questions or experience an issue during the maintenance.

Thanks,
the Host Virtual Team

Hello,

From 10pm-11pm pacific time, the vClient will be unavailable. During this time you will not be able to create new servers or issue management commands. NO service impact to actual servers will occur.

If you need an emergency action taken, such as a reboot, please open a support ticket during this time.

Thanks,
the Host Virtual Team

Virtual Server customers:

Please be advised that this coming Saturday, 02/21/2009 from 10pm-2am pacific time we will be performing maintenance on the following host servers.

159, 160, 161, 162, 164, 165, 172, 173, 193, 213, 233, 243, 263

During the maintenance, your server host will be patched and rebooted, potentially resulting in 5-15 minutes of downtime. We will do everything possible to ensure this downtime is no more than a few minutes. There should be no direct impact to your host, beyond the reboot.

There is no impact to other customers or services. An email notification has also been sent to all impacted customers with the host servers referenced above.

Thanks,
the Host Virtual Team