2016-10-06: Informational – Hurricane Matthew – MIA, LGA,

Posted on

Based on the latest advisory regarding Hurricane Matthew our Operations has implemented its standard emergency response protocols both with remote and onsite staff. We take hurricane preparedness very seriously; we are closely monitoring all storm-related events in our Miami POP. 

Operations staff and other Emergency Preparedness Staff will be on-site 24/7 throughout the storm. Remote staff will be monitoring and will make the decision to divert traffic from Miami if impact occurs or is expected. Additionally, we have support and engineering staff available in preparation for, and during any storm related complications.

We are also monitoring other POP(s) that may be impacted including MIA, LGA, RDU, IAD, ASH. If required further updates will be provided here.



2016-09-19: Los Angeles, CA / AS174

Posted on

AS174 (Cogent) appears to be suffering from major issues in the LAX market. This is impacting traffic in LAX and traffic traversing it over Cogent paths.

We have disabled AS174 in LAX to route around this issue, however customers routing via Cogent to us may still see increased network latency. Please open a ticket with traceroutes to confirm as you may need to escalate to your local ISP as well.

From status.cogentco.com

The Cogent Network Operations Center is currently investigating an outage in the Los Angeles area. The master case is HD6655601. There is no estimated time to repair.


2016-09-17: New York Cloud POP Upgrade

Posted on

We will be performing a major upgrade on our New York Cloud POP during
the following timeframe (Local time EDT)

Start: 2016-09-17 19:00
End: 2016-09-17 23:00

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be shifting network
connectivity, as well as shutting down some parts of our cloud for
physical relocation.   Your cloud server will be safely suspended and
unavailable for a period of 1-4 hours during this maintenance event.

Update: Most services are back online, however we're extending the maintenance window 2 hours to work on additional items.

Please open a ticket if required. 


2016-09-03: Chennai Cloud Maintenance

Posted on

We will be performing a major upgrade on our Chennai Cloud POP during 
the following timeframe (Local time IST)

Start: 2016/09/03 17:00:00
End: 2016/09/03 21:00:00

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be shifting network
connectivity, as well as shutting down some parts of our cloud for
physical relocation.   Your cloud server will be safely suspended and
unavailable for a period of 2-4 hours during this maintenance event.


2016-08-27: Seattle Cloud POP Upgrade

Posted on

Seattle POP Upgrade

We will be performing a major upgrade on our Seattle Cloud POP during
the following timeframe (Local time PDT)

Start: 2016-08-27 19:00 
End: 2016-08-27 23:30

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be shifting network
connectivity, as well as shutting down some parts of our cloud for
physical relocation.   Your cloud server will be safely suspended and
unavailable for a period of 2-4 hours during this maintenance event.




2016-07-13: Sydney, AU

Posted on

We are currently experiencing an issue impacting international/management traffic in our Sydney PoP and are investigating.

Update: Although local traffic is not impacted, we've disabled anycast in this PoP until resolution. Unfortunately there is no ETR at this time, and further updates will be provided.

Update: Full connectivity has been restored. We are evaluating root cause and will determine when to enable additional services in this PoP. 


2016-06-30: Miami Maintenance July 9 2016

Posted on


We will be performing a major upgrade on our Miami Cloud POP during
the following timeframe (Local time EDT)

Anycast traffic will be diverted for the duration of this event.


Start: 2016-07-09 20:00 (local time)
End: 2016-07-09 23:59 (local time)

During the maintenance window, we will be shifting network
connectivity, as well as shutting down some parts of our cloud for
physical relocation.   

Affected customers have been notified by e-mail.



2016-06-28: Sao Paulo (GRU) Network Maintenance

Posted on

Date:  June 28 2016
Start time:  01:00 UTC
End time:  09:00 UTC

Scope of work:  Host Virtual Sao Paulo Brazil Network

Description of work:  Our Network Engineers will be performing routine maintenance including software upgrades on our network infrastructure to ensure stability.

Estimated Downtime:  During this maintenance window, we are expecting minor network disruptions totaling up to 15 minutes of downtime.

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this scheduled maintenance, please do not hesitate to contact our staff for more assistance.