2017-09-23: Dallas Cloud Maintenance

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We will be performing a major upgrade on our Dallas Cloud POP during  the following timeframe (Local CDT timezone).

Start:  2017/09/23 20:00:00 CDT (UTC -5)
End:  2017/09/23 23:59:00 CDT (UTC -5)

This maintenance will impact: #hostname.

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be performing upgrades on both our network and cloud infrastructure.  Your cloud server will be safely suspended and unavailable during this maintenance event.


2017-09-07: Hurricane Irma

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We are keeping a close eye on Hurricane Irma.  The path of the hurricane shows a likely impact to the state of Florida, and posssible impact later to North Carolina.

As such, we will continue to monitor this storm closely and evaluate the operating conditions in both our Miami (MIA) and Raleigh-Durham (RDU) datacenter facilities:

Fuel supply is confirmed at both sites, and generators have been tested this week.  We will post further updates as they become available.

Miami:  The datacenter is not at risk of flooding, as it is on the 4th floor.  The building is structurally designed to withstand natural disasters and is a category 5 safe building.


2017-07-22: SIN – Singapore Cloud POP Upgrade

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We will be performing an upgrade on our Sigapore Cloud POP during    
the following timeframe (Local SGT timezone).

Start:  2017/07/23 08:00:00 SGT (UTC +8)
End:  2017/07/23 10:30:00 SGT (UTC +8)

This maintenance will impact: #hostname.

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be performing upgrades on both
our network and cloud infrastructure.  Your cloud server will be safely
suspended and unavailable for a period of 45-90 minutes during this         
maintenance event.

We apologize for the inconvenience, and will work to minimize impact 
to your services as much as possible. 

Maintenance Complete.  If you see any issues, please open a support ticket.


2017-07-08: Toronto Maintenance Event

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We will be performing a major upgrade on our Toronto Cloud POP during 
the following timeframe (Local EDT timezone)

Start:  2017/07/08 20:00:00 EDT (UTC -4)
End:  2017/07/08 23:30:00 EDT (UTC -4)

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be performing upgrades on both
our network and cloud infrastructure.  Your cloud server will be safely 
suspended and unavailable for a period of 1-3 hours during this 
maintenance event.


2017-07-01: CDG Paris Maintenance July 1 2017

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We will be performing a major upgrade on our Paris Cloud POP during 
the following timeframe (Local CEST timezone)

Start:  2017/07/01 20:00:00 CEST (UTC +2)
End:  2017/07/01 23:30:00 CEST (UTC +2)

This maintenance will impact: #hostname.

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be shifting network
connectivity, as well as shutting down some parts of our cloud for
physical relocation.   Your cloud server will be safely suspended and
unavailable for a period of 1-4 hours during this maintenance event.

All work was completed successfully.  For any problems or questions, please open a support ticket.


2017-06-03: Denver POP Upgrade – June 3 2017

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We will be performing a major upgrade on our Denver Cloud POP during   
the following timeframe (Local MDT time)

Start:  2017/06/03 20:00:00 MDT (UTC -6)
End:  2017/06/03 23:59:00 MDT (UTC -6)

Anycast traffic will be automatically re-routed during this event.

During the maintenance window, we will be shifting network
connectivity, as well as shutting down some parts of our cloud for
physical relocation.   Your cloud server will be safely suspended and
unavailable for a period of 1-4 hours during this maintenance event.



2017-03-30: IAD2 – Reston BGP Maintenance April 1 and 2

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Upstream provider Cogent will be performing maintenance.  Due to the nature of the maintenance, we will be diverting BGP traffic away from Cogent in the IAD2 POP.

Anycast customers configured for an anycast group including Cogent will see traffic diverted and automatically re-route to other POPs.

Start:  Saturday April 1 2017, 11:30pm EDT (local time in Reston VA)
End:  Sunday April 2 2017, 6:30am EDT (local time in Reston VA)

Minimal impact is expected, as BGP will automatically re-route traffic.  For any questions, please open a support ticket.




2017-03-29: Dallas Anycast – Emergency Maintenance

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Due to a performance degradation identified in the Dallas POP, our engineers are conducting emergency maintenance on our routing platform

15:00 CDT - Anycast traffic has been diverted, anycast customer traffic will automatically re-route to other POPs

15:45 CDT - Anycast traffic has been re-enabled in DFW.  We are monitoring network performance.

17:00 CDT - DFW network is stable, no further impact or changes are expected